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Your Account Is Protected by Clear Policy

We run raya88 with clear rules about how we handle your account data, process your withdrawals and keep your payment details secure.

Account Data SecurityWithdrawal VerificationPayment Method Safety
Explore the Lobby Read FAQ
raya88 Your Account Is Protected by Clear Policy
GET IN TOUCH

Reach Us About Your Account or Policy

Live Chat Support Open the chat widget in the bottom right of your account page. Our support team responds during your local daytime hours, Monday through Friday. You can ask about withdrawals, account verification or dispute any transaction.
Email Support Send account or policy questions to [email protected]. Include your username, the issue and any transaction IDs. We reply within 24 hours on business days.
In-App Account Settings Log into your account on desktop or mobile, go to Account Settings > Security, and you can view your linked payment methods, update your email or phone, and request a full data download.
HOW WE PROTECT YOU

Data Security, Cookies and Account Control

Encryption & Secure Login

All login traffic uses HTTPS encryption. Your password is hashed and never stored in plain text. We log unusual login attempts and alert you via email if we spot activity from an unfamiliar location.

Payment Data Isolation

Your DANA, OVO, GoPay and QRIS details are held in a separate secure vault. We never display your full card or account number in your lobby history. Each withdrawal is verified against the original account on file.

Cookie and Tracking Policy

We use session cookies to keep you logged in and functional cookies to remember your lobby settings. No cookies track you across other websites. You can disable non-essential cookies in your browser without losing account access.

Data Retention and Deletion

We retain your account record for seven years after you close it, per financial law. To request deletion of personal data we legally can remove, email [email protected] with your username and reason. We respond within 30 days.

Two-Factor Authentication

You can enable two-factor authentication in Account Settings > Security. We send a code to your registered phone number or email before large withdrawals or password changes.

Account Disputes & Chargebacks

If you dispute a deposit or withdrawal, email [email protected] within fourteen days with your transaction ID and reason. Do not file a chargeback; contact us first so we can investigate and resolve it directly.

Your Account Rights & Policy Questions Answered

We verify your identity against your registered payment method before processing any withdrawal. The funds are sent directly to the account you used to deposit. Transfers usually arrive within ten minutes; if delayed, check your payment app and contact your bank. Email us with your transaction ID if the deposit does not appear in 24 hours.

We collect your name, date of birth, phone number, email, address and payment details to verify your identity and process withdrawals. We also store your lobby activity, stakes and account balance for seven years after account closure. We do not collect data from your device, phone contacts or browser history.

Yes. Log into your account, go to Account Settings > Security > Download My Data. We generate a file containing your personal details, transaction history and account settings within 24 hours and email you a download link. The file is encrypted and expires after 7 days.

Email [email protected] immediately with your username. Include any suspicious transactions or login attempts you noticed. Our security team will lock your account, review the activity and help you reset your password. Enable two-factor authentication in Account Settings > Security afterward.

We do not sell your personal data. We share payment details only with certified payment processors such as DANA, OVO, GoPay and QRIS to complete deposits and withdrawals. We may disclose your data to law enforcement where local law requires it. All processors are bound by confidentiality agreements.

Your account remains active indefinitely. Your balance and settings are preserved. If you want to close your account, email [email protected] with your username and confirmation of identity. We process closures within 48 hours and return any remaining balance to your registered payment method.

Contact our support team at [email protected] with your complaint and any relevant transaction IDs. We respond within five business days. If you are not satisfied with our response, you may escalate to the regional gaming authority where local law permits.

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